Booking Policy:
All bookings must be made directly with My Chauffeur Hub Limited and not through any other channels, including drivers or third-party sources. We cannot guarantee the accuracy or validity of bookings made through non-official channels. If a booking is made through a non-official channel, it will be considered invalid, and My Chauffeur Hub Limited reserves the right to cancel such bookings without any refund or liability.
By making a booking with My Chauffeur Hub Limited, the passenger enters into a binding contract with My Chauffeur Hub Limited, which is governed by the terms and conditions set forth on our website. Passengers are solely responsible for ensuring that all bookings are made directly with My Chauffeur Hub Limited.
Payment and Deposits:
All charges are to be paid in full in advance. Your booking may be subject to additional waiting time and car park charges. Charges on your credit/debit card statements will appear as “My Chauffeur Hub Limited.” All credit/debit card payments are subject to a non-refundable 2% surcharge. We use software that is generally accurate, but if there are any discrepancies, we reserve the right to cancel the booking if a new price is not agreed upon by both parties.
Cancellation and Refund Policy:
All booking cancellations must be acknowledged by My Chauffeur Hub Limited 24 hours before the scheduled pickup time, otherwise, My Chauffeur Hub Limited reserves the right to charge in full. If cancellation or amendment is acknowledged by My Chauffeur Hub Limited 24 hours before the scheduled pickup time, then My Chauffeur Hub Limited will refund the full amount, except the non-refundable credit card surcharge of 2%. If a customer fails to show at a pickup location, all monies paid will be non-refundable.
Waiting Time:
All journeys from the airport include 60 minutes of complimentary waiting time after the plane lands. All other journeys include 15 minutes of complimentary waiting time. My Chauffeur Hub Limited reserves the right to charge clients for excess waiting time.
Substitution:
My Chauffeur Hub Limited reserves the right to substitute any vehicle or driver at any time without prior notice if circumstances warrant such a substitution.
Luggage:
My Chauffeur Hub Limited will transport the passenger’s luggage at the passenger’s own risk. My Chauffeur Hub Limited is not responsible for any lost, stolen, or damaged luggage during transportation.
Please check the luggage allowance for the vehicle you are booking before confirming your reservation. It is the responsibility of the passenger to ensure that all luggage will fit in the vehicle. If the luggage exceeds the allowed capacity, the passenger must book another vehicle. In such cases, no refund will be provided for the original booking. Please note that we do not place any hard luggage inside the car on a seat or floor, as it is not safe and is not allowed by law. All luggage must fit in the trunk of the vehicle.
In addition: My Chauffeur Hub Limited will transport the passenger’s luggage at the passenger’s own risk. We are not responsible for any lost, stolen, or damaged luggage during transportation.
Confidentiality:
My Chauffeur Hub Limited is committed to protecting the privacy of its clients. All personal and financial information will be kept confidential and used solely for the purpose of providing the transportation services.
Intellectual Property:
The content and materials on the My Chauffeur Hub Limited website, including logos, trademarks, and graphics, are the property of My Chauffeur Hub Limited and may not be used or reproduced without the company’s express written consent.
Amendments:
My Chauffeur Hub Limited reserves the right to amend or modify these terms and conditions at any time without prior notice. The most current version of the terms and conditions will always be available on the company’s website.
By using our services, you acknowledge and agree to these Terms & Conditions.
If you have any questions or concerns, please do not hesitate to contact us.